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FAQ

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Your Questions, Our Answers

General Questions

What is your return policy?

You can view our policy here >>Return Policy 

Are your products approved by the FDA?

Our supplements and hemp CBD oil products are legal in all 50 states. 

Supplements do not require FDA approval and CBD has yet to be regulated by the FDA. 

Our hemp product’s manufacturing facilities are registered with the FDA and licensed with the Colorado Department of Public Health and Environment. They manufacture our products following cGMP guidelines (FDA’s Current Good Manufacturing Practices).

Do you provide assistance for veteran, low-income or disability status?

Of course! >> Assistance Program

IMPORTANT: Please pay close attention to the terms when applying.

Customer Support Questions

How do I contact a support agent if I have an issue?

Currently, our support is solely through email >> Contact us.

We’re actively developing online chat support for general inquiries that do not require an agent. We currently have a small team, but we are planning to expand our support to live agents as we grow.

How do I cancel my subscription?

We're sad to see you go.  You can easily cancel your subscription by:

  1. Visiting our > subscription customer portal 
  2. Sign up if you haven't done so previously.
  3. Sign-in and go to "Your Subscriptions"
  4. You'll be able to view and manage your subscriptions from there.

Contact us if you have any questions.

Why are some products labeled "Limited Supply"?

When a product is labeled “Limited Supply”, this could be due to a few factors:

  1. Stock is low
  2. Manufacturing delays
  3. Promotion special/deal
Can I transfer my rewards points?

Rewards are not transferable, from or to other customers, accounts or websites. Rewards are earned by actions taken on herbOrder.com only.

Why do reviews have certain words replaced with ****?

In accordance with US regulations we refrain from making medical claims regarding our products including, but not limited to our hemp derived CBD products.

This also pertains to any customer reviews, social media posts, websites and or marketing material. 

Any reviews that contain references to medical claims will have the medical terms replaced with ****.

We value honesty in your reviews and choose to publish them without edits. So when leaving a review we only ask that you please be conscious of the manner in which you may make medical claims. Making direct, unsubstantiated medical claims may cause your review to be redacted.

How long will you provide 2Rise Naturals?

2Rise Naturals as a brand will be provided ​by herbOrder.com and our partner retailers for as long as the products are still wanted by our customers.​

– The company that has managed 2Rise Naturals ecommerce site for over 5 years, is the same company that manages herbOrder. 

So we assure you that nothing has changed with the product​s, only the provider.

“Same great product, same trusted brand.”

CBD Questions

What is CBD?

CBD is an abbreviation for cannabidiol, which is a cannabinoid found in cannabis plants. CBD can be extracted and delivered to you in a wide variety of forms including salves, edibles and oils. (more info)

Is Full Spectrum Hemp CBD Oil safe?

Our products are derived from legal hemp plants. The edibles/oral consumables are food supplements intended to be thoughtfully incorporated into the diet and taken orally.

They are NOT sold for medical purposes such as preventing or treating diseases or ailments.

Although CBD has shown to be  non-toxic, well tolerated and safe, even at higher doses with no known cases of overdose reported,  It should be noted,  that CBD may inhibit hepatic drug metabolism.

Always speak with your physician before using any dietary supplement including Hemp CBD extract supplements.

Is CBD Oil safe for my pet?

Though our oral CBD products can be consumed by pets and owners, we derived our pet CBD products to be specifically appealing to pets.  Our pet CBD products are derived from legal hemp plants. The edibles/oral consumables are food supplements intended to be thoughtfully incorporated into the diet and taken orally.

They are NOT sold for medical purposes such as preventing or treating diseases or ailments.

More Info > Consumer Reports – “Should you Try CBD for Your Pet?

Although CBD has shown to be  non-toxic, well tolerated and safe, even at higher doses with no known cases of overdose reported,  It should be noted,  that CBD may inhibit hepatic drug metabolism.

Always speak with your pet’s veterinarian before using any dietary supplement including Hemp CBD extract supplements.

Do I need a prescription?

Not at all. Our CBD is legal in all 50 states and does not require a prescription.

What is the recommended dosage?

Because of it’s newness, this is the most asked question about CBD. The best advice is to start low & work your way up to a dose that works for you.

Some resources suggests 1-6 mg of CBD per 10 lbs of body weight. So for example a person weighing 200 lbs  might take 20 to 120 mg of CBD. This can be spread out in multiple doses throughout the day.

Consider concentration when dosing for different conditions. Micro-dosing (regular, lower doses) may deliver a different effect than single, higher doses.  So whether you want to “feel relaxed” or simply take a daily supplement is up to you.

A capsule may provide cannabinoids that steadily absorb into your body over time; a vape you’ll feel right away.

Oils are closer to vapes in how quickly they work, but they take time to absorb into your system. 

It is important to know that CBD is fat soluble and will build up in the cells of the body and can stay bound for weeks.  After a few weeks of use a reduced amount may be just as effective as the original serving amount.

Will Full Spectrum Hemp CBD Oil get me high?

Unlike THC, Full-spectrum hemp cbd oil is non-psychoactive, so it will not give you a “high”.

Full-spectrum hemp oil can deliver the “entourage effect” which refers to the combined effect of the phytocannabinoids, terpenes, flavonoids and other beneficial compounds in the hemp plant working together in synergy in your body. As a result,  full-spectrum hemp oils foster enhanced therapeutic benefits that other oils lack.

What will I feel while taking full-spectrum hemp cbd oil?

Your experience depends on your  inherent biological makeup and how sensitive you are to sensations in your body.

Some begin feeling relaxation and relief from symptoms immediately, while others may take 1 – 2 weeks of dedicated use to get results. 

What are medical benefits of hemp cbd oil?

Though hemp CBD oil is legal in all 50 states it has yet to be regulated by the FDA.  Thus, in accordance with US regulations we refrain from making medical claims regarding our products including, but not limited to our hemp derived CBD products.

We recommend that you do further research for your own personal knowledge and always speak with your physician before using any dietary supplement including Hemp extract supplements.

IF YOU ARE SEEKING HELP FOR A DISEASE, CONSULT A QUALIFIED MEDICAL PROFESSIONAL.

Is your full-spectrum hemp CBD oil legal in all 50 states?

Our CBD is derived from hemp and is legal nationwide.

This includes all hemp-derived CBD products like oils, edibles, and ointments. However, the legality of marijuana-derived CBD depends on a number of different factors and conditions.  We DO NOT produce nor provide any products that are derived from marijuana.

What method of extraction do you use?

We use CO2 extracted full-spectrum hemp extract in our products. CO2 extracted full-spectrum hemp extract is made by pushing C02 through the hemp plant at high pressures and low temperatures.

This process is often thought of as the best and safest as it cleanly extracts full-spectrum hemp extract, removing substances like chlorophyll. Full-spectrum hemp extract extracted in this way has a cleaner taste, but it is a more expensive method than alternatives.

Where is the hemp grown?

Our hemp CBD products are sourced from raw material grown at local farms in Colorado, with strict organic farming practices.

Our raw material and finished products are 3rd part laboratory tested to ensure there are no pesticides or herbicides present.

Support Hours

Mon - Fri
9:00 am - 2:00 pm (MST)

Shipping & Returns

Orders usually ship within 1 - 2 business days. Returns are subject to conditions.

Location

Our products are stored, packaged and ship from Mesa, Arizona.

Packaging

We use biodegradable, recyclable packaging and shipping materials, and reuse any non-recyclable packaging.

Wholesale

Wholesale is provide via our Wholesale Portal

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